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IT Service Management 

Our ITSM Consulting Services:

Our Information Security experts can assist you in building resilience by providing services to:

Capability Assessment

  • Documents your current capability against best practices and any required remediation in the form of a roadmap.

  • Good starting point if you are uncertain how to or where to start

Build process maps

  • Change Management

  • Event Management

  • Incident Management

  • Major Incident Management

  • Problem Management

  • Release and Deployment Management

  • Request Fulfilment

 

Write ITIL policies & Procedures

  • Change Management

  • Event Management

  • Incident Management

  • Information Security Management

  • IT Service Continuity Management

  • Major Incident Management

  • Problem Management

  • Release and Deployment Management

  • Request Fulfilment

Reference Sources:

itSMF - An Introductory Overview of ITIL® V3 2007

Office of Government Commerce - ITIL Service Strategy 2007

Office of Government Commerce - ITIL Service Design 2007

Office of Government Commerce - ITIL Service Transition 2007

Office of Government Commerce - ITIL Service Operation 2007

Office of Government Commerce - ITIL Continuous Improvement 2007

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